Why most e-commerce chatbots hallucinate
A buyer asks "where's order #4821?" and a generative chatbot too often answers with a plausible-sounding but completely invented response. "Your order shipped Tuesday and should arrive Friday." Reality: no such order exists, or it shipped a week ago. The customer is now angrier than before they asked.
MyTechGenie solves this with grounded retrieval. The AI can only answer with data it has actually retrieved from your store's API. If the order doesn't exist or tracking is unclear, it says so — and offers to connect a human.
What it handles for online stores
Order status & tracking
Pulls from Shopify, WooCommerce, BigCommerce. Real data, real tracking links.
Returns & exchanges
Walks customers through your actual return policy, generates the return label, updates fulfillment.
Sizing & product questions
Trained on your product descriptions, sizing charts, and FAQs. No invented specs.
Live-agent handoff
When a customer needs a person, your support agent steps in with the whole conversation loaded.
Integrations that matter
- Shopify (admin + storefront API)
- WooCommerce (REST API)
- BigCommerce, Magento, custom backends
- ShipStation, Shippo, and major shipping carriers
- Klaviyo and Mailchimp for re-engagement flows
- Help-desk systems (Zendesk, Help Scout, Gorgias, Front)
Frequently asked questions
How does it know about my products?
The platform auto-trains on your product catalog from Shopify or your backend, plus any FAQs, policies, or sizing guides on your website. Updates sync automatically.
Can the bot process returns end-to-end?
Yes — for standard returns within your policy. It walks through eligibility, generates the return label via your shipping integration, and updates your fulfillment system. Edge cases escalate to a human.
What about international orders and shipping?
Supported. The bot can quote international shipping rates, customs estimates, and delivery windows based on your shipping setup.
How does it integrate with our existing help desk?
Two-way integration with Zendesk, Help Scout, Front, Gorgias, and Intercom. The bot can create tickets, update existing ones, and hand off to the human queue with full history.
Will it work for B2B e-commerce with custom pricing?
Yes. The platform supports authenticated B2B flows with customer-specific pricing, payment terms, and approval workflows.
See it on your real data.
A 20-minute demo on your real workflows — including the private, in-your-cloud deployment.
Book a Demo