Live chat that doesn't burn out your team
Traditional live chat sounds great until you realize it means staffing someone to watch a chat queue all day. AI-only chat sounds efficient until it hallucinates and drives customers away. The right answer is both.
MyTechGenie's live chat is built around AI doing the routine work, humans doing the meaningful work. Most conversations the AI handles end-to-end. Conversations that need a person route to your agent with the full thread loaded — no "please describe your problem again."
What's in the live chat platform
Real-time agent collaboration
See customer typing, agent presence, and read receipts. Multi-chat panes for your team.
AI assist for agents
Suggested replies, knowledge base lookups, and one-click templates during live conversations.
Omnichannel in one inbox
Web chat, WhatsApp, SMS, email-to-ticket — respond from one place.
Customer history at a glance
Past conversations, account context, and notes visible the moment a chat opens.
Built for support teams that actually operate
- Agent shift schedules and away-mode handling
- Routing rules by language, skill, region, or product
- SLA tracking with breach alerts
- Quality monitoring with conversation tagging and reviewer workflow
- Customer satisfaction surveys post-conversation
- Analytics on response time, resolution rate, CSAT, and agent performance
Frequently asked questions
How does the AI assist help my agents?
During live conversations, the AI suggests replies based on your knowledge base, surfaces relevant past tickets, and offers one-click templates. Agents review and send — they're never auto-replying without oversight. Average handle time drops 20-40%.
What about multi-language support?
The platform handles 30+ languages with auto-translation in real time. Customers chat in their language, agents respond in theirs, and the platform translates both ways without changing meaning.
Can we use it with our existing helpdesk?
Yes. Two-way integration with Zendesk, Help Scout, Front, Gorgias, and Intercom. Live chats can create tickets, update existing ones, and hand off to the human queue with full history.
How is this priced — per agent?
Per plan, not per agent. The Starter plan supports small teams. Business and Enterprise plans scale to larger orgs without per-seat fees that punish growth.
Does it work for after-hours coverage?
Yes. When agents are offline, the AI handles routine questions and captures everything else for morning follow-up. See our 24/7 customer support page for details.
See it on your real data.
A 20-minute demo on your real workflows — including the private, in-your-cloud deployment.
Book My Demo