Built for the controls banks actually have
Banking has the strictest customer-data rules outside of healthcare. GLBA, Reg P, state privacy laws, and your own regulator's expectations all converge on a simple principle: customer data does not leave the bank's controlled environment. Most AI chatbots violate that by default.
MyTechGenie was designed around banking-grade controls from the architecture up. The AI model runs inside your AWS or Azure. Customer PII never reaches a third-party LLM. Identity verification, MFA, and audit logging are built into the platform — not bolted on.
What it handles for banking customers
Account balance & transactions
Authenticated lookups via your core banking API, with identity verification before any disclosure.
Card disputes & fraud
Structured intake that gathers all required dispute info and routes to your fraud team with a complete record.
Loan & account applications
Pre-qualifying questions funnel high-intent customers to the right banker with verified identity attached.
Live-banker escalation
When a customer needs a person, your banker joins with full conversation context and verified identity.
What's in the box (no separate vendors)
- Identity verification (KBA, document, OTP) — built in
- Multi-factor authentication for any sensitive disclosure
- Full audit trail of every customer interaction, retained per your policy
- PII tokenization for any external integrations (e.g., core banking)
- Tenant isolation between branches or business lines
- SOC 2 controls (Type II in progress)
Most banking chatbot deployments require buying separate identity verification, fraud detection, and audit tools. With MyTechGenie, those are part of the platform.
Frequently asked questions
Does this work with our core banking system?
We integrate with major core banking platforms (Fiserv, Jack Henry, FIS) through their APIs, with appropriate authentication and rate limiting. For platforms without modern APIs, we work with your IT team on alternatives.
How is customer authentication handled?
The platform supports KBA, document verification, OTP via SMS or email, and integration with your existing authentication provider. Multi-factor is required before any account-level disclosure.
What about regulator requests for chat logs?
Full audit logs are exportable on demand in regulator-friendly formats. Logs include timestamps, channel, customer ID, authentication state, and full conversation.
Can the bot complete actual transactions?
By design, the bot does not initiate transactions on its own. It collects intent and authentication, then routes to your transaction system. Final execution stays in your controlled environment.
Is the deployment on-premises or cloud?
Both supported. Most banks choose private cloud (your AWS, Azure, or GCP account). On-prem deployments are available for institutions that require it.
See it on your real data.
A 20-minute demo on your real workflows — including the private, in-your-cloud deployment.
Book a Demo