Terms of Service

1. Acceptance of Terms

By accessing or using TechGenie.AI's services, you agree to be bound by these Terms of Service. If you do not agree, you may not use our services.

2. Description of Service

TechGenie.AI provides an AI-powered customer support platform that includes:

• AI chatbot with natural language processing
• Live agent handoff capabilities
• Multi-tenant support infrastructure
• Analytics and reporting tools
• Appointment scheduling features
• Callback queue management

3. Account Registration

To use our services, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account

4. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with other users' access to the service
• Reverse engineer or copy our proprietary technology
• Use the service to send spam or unsolicited communications

5. Pricing and Payment

• Subscription fees are billed monthly or annually as selected
• All fees are non-refundable except as required by law
• We reserve the right to modify pricing with 30 days notice
• Failure to pay may result in service suspension

6. Free Trial

We offer a 4-week free trial for new customers. No credit card is required. At the end of the trial, you may choose to subscribe or your access will be suspended.

7. Intellectual Property

All content, features, and functionality of TechGenie.AI are owned by us and protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.

8. Data and Privacy

Your use of our services is also governed by our Privacy Policy. You retain ownership of your data. We process data only as necessary to provide our services.

9. Service Level Agreement

For Enterprise customers, we provide a 99.9% uptime guarantee. Credits may be issued for downtime exceeding this threshold, as detailed in your service agreement.

10. Limitation of Liability

To the maximum extent permitted by law, TechGenie.AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

11. Termination

Either party may terminate this agreement at any time. Upon termination, your right to use the service ceases immediately. We may retain certain data as required by law.

12. Changes to Terms

We may modify these terms at any time. Continued use of the service after changes constitutes acceptance of the new terms.

13. Contact Us

For questions about these Terms, contact us at:

Email: support@mytechgenie.ai