Privacy Policy
Last updated: January 2025
1. Introduction
TechGenie.AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email, company name, phone number)
- Communication preferences
- Support inquiries and feedback
- Payment information (processed securely through third-party providers)
2.2 Information Collected Automatically
- Device and browser information
- IP address and location data
- Usage patterns and analytics
- Cookies and similar technologies
3. How We Use Your Information
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send promotional communications (with your consent)
- Respond to your comments and questions
- Analyze usage to improve user experience
- Comply with legal obligations
4. Data Security
We implement industry-standard security measures:
- End-to-end encryption for all data in transit and at rest
- Multi-tenant data isolation
- Regular security audits and penetration testing
- HIPAA-compliant data handling practices
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
7. Third-Party Services
We may use third-party services for analytics, payment processing, and other functions. These services have their own privacy policies.
8. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you by posting the new policy on this page.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: support@mytechgenie.ai